Shipping, Returns & Refunds Policy

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At ZAIN Pet, we are committed to providing a safe, transparent, and enjoyable shopping experience. We work hard to ensure your order arrives in excellent condition and within the estimated delivery timeframe, while respecting your statutory rights under UK consumer law.

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Shipping

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Once your payment has been successfully confirmed, your order will be prepared and dispatched as soon as possible.

Our estimated delivery time is 8–10 business days from the date of dispatch.

While many orders arrive sooner than expected, delivery times are estimates only and cannot be guaranteed. Delays may occasionally occur due to factors beyond our reasonable control, including periods of high demand, adverse weather conditions, customs procedures, transport disruptions, or other unforeseen circumstances.

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

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Your Right to Cancel

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If you change your mind about your purchase, you have the right to cancel your order within 14 calendar days of receiving your goods, in accordance with applicable UK consumer protection legislation.

To exercise your right to cancel, please contact us by email at supportzain6@gmail.com, quoting your order number.

Returned items must be unused, in their original condition, and, where reasonably possible, returned with their original packaging and any accessories supplied.

Once we have received and inspected the returned item(s), your refund will be processed in accordance with this policy.

Please note that the right to cancel does not apply to products that are exempt under applicable UK consumer legislation, including personalised or custom-made items where applicable.

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Faulty, Damaged or Incorrect Items

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If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible at supportzain6@gmail.com.

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To help us resolve the issue quickly, please include your order number along with clear photographs showing the problem.

Once your claim has been reviewed and approved, ZAIN Pet will, where appropriate:

• Send a replacement product at no additional cost;

• Issue a full refund; or

• Offer another suitable remedy in accordance with your statutory consumer rights.

Where a return is required, we will provide you with the appropriate instructions. In some cases, you may not be required to return the faulty item.

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Refunds

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Once your return or claim has been approved, your refund will be processed within 5 business days.

Refunds will be issued using the same payment method used for the original purchase.

Please note that your bank or card issuer may require additional time before the refunded amount appears in your account.

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Return Shipping Costs

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If you are returning an item because it is faulty, damaged, or incorrect, ZAIN Pet will cover the reasonable return shipping costs.

If you are returning an item because you have changed your mind, you may be responsible for the return postage costs, where permitted under applicable UK consumer law.

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Your Consumer Rights

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Nothing in this Shipping, Returns & Refunds Policy limits or excludes any statutory rights you may have under the laws of the United Kingdom.

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Contact Us

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If you have any questions regarding your order, delivery, returns, or refunds, please contact our Customer Support Team:​

Email: supportzain6@gmail.com

Thank you for choosing ZAIN Pet. We appreciate your trust and are committed to providing quality products and excellent customer service.